Area Coach Area 18 Market 5 – Rockhampton and Surrounding's

Area Coach Area 18 – Rockhampton and Surrounding's (Market 5) 

Looking for a change and to say goodbye to the daily grind and traffic jams? Want to grow your career?  Rockhampton serves as a gateway to the beautiful beaches and coastal towns of the Capricorn Coast and the surrounding natural attractions of Central Queensland.  Rockhampton offers an affordable, family-friendly lifestyle with a relaxed pace and a strong sense of community.

About the Role

An exciting opportunity has arisen for an Area Coach in Area 18 - Rockhampton and Surroundings. If you’re an experienced Area Coach or a High Performing RGM with a passion for developing your teams, this may be the opportunity you have been waiting for!

Reporting directly to the Market Manager, you will be responsible for providing coaching, leadership, and operational support to Area 18 - Rockhampton and Surrounding's.

Key duties of the role include but are not limited to

• Lead change and provide strategic direction for your Area to deliver and achieve operational goals
• Lead and facilitate monthly POP business reviews to identify coaching opportunities to align business objectives with in-store actions to deliver results
• Coach RGMs and management teams to be able to inspire and develop optimal management bench and succession planning
• Demonstrate leadership, including coaching of RGM/management team in promoting and actively instilling in all people and restaurants, the highest possible standard of psychological and physical health and safety practices (including return to work)
• Lead and/or lead/coach RGM and management team through incident investigation (people, customer and food safety)
• Engage with internal and external stakeholders to ensure the effective and efficient operation of restaurants
• Proactively manage people processes (including employee grievances) in line with current HR policies, practices and processes
• Recognise and reward outstanding performance and success and promote a positive team environment
• Coach, support and guide team with implementing and following established processes to ensure a consistent customer experience
• Manage Level 2 and above customer complaints, including reporting of significant incidents, to maximise effective outcomes
• Be a role model in demonstrating desired workplace behaviours which align to a great customer experience and Collins values  

About You

As the Area Coach, you will bring to the role the following skills, experience and attributes:

• Completion of all Restaurant Management Curriculum including Leading Multiple Restaurants (highly desirable)
• Minimum three (3) years RGM experience (essential)
• Advanced KFC operations knowledge and a proven track record of OT or above performance
• Experience in successfully managing a range of competing priorities and/or projects and/or teams to achieve strategic and operational outcomes
• Knowledge of and implementation to the high standard relevant workplace legislation
• Developing mutually respectful and effective relationships with key internal and external people across a range of organisational levels
• Role Model of our organisational values with a demonstrated willingness and ability to identify opportunities for continuous self-improvement
• Strong interpersonal skills including effective written and verbal communication skills

Ready to elevate your career and continue to shape the future with us? Apply now and be part of something extraordinary!

In addition to your remuneration, you may also be eligible for location allowance, relocation support, provision of a vehicle or motor vehicle allowance and accommodation support.

For a confidential discussion or to obtain a copy of the position description, please contact the Talent Acquisition Team on recruitment@collinsfoods.com or for a confidential discussion call (07) 3352 0810

Applications close Sunday, 9th of November 2025.

Please note that successful applicants will be required to undertake pre-employment screening checks which may include a National Police check and qualification checks.